Generation Youth Privacy Policy

Last updated: 20 October 2026

1. Our Commitment to Your Privacy

At Generation Youth, we respect your privacy and are committed to protecting the personal information of the young people, families, participants, employees and other individuals who engage with our services.

This Privacy Policy explains how Generation Youth collects, uses, stores, protects and shares personal information.

It applies to information collected through our website, enquiry and intake forms, mentoring services, telephone calls, emails, electronic communications and other interactions with our organisation.

We aim to handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. What Information We Collect

Depending on your relationship with Generation Youth, we may collect:

Personal and contact information

Full name, preferred name and date of birth

Residential address and contact details

Parent, guardian or authorised representative details

Emergency contact details

Relevant school, employment or education information

Mentoring and support information

Personal goals, interests and strengths

Information about support needs and preferences

Mentoring schedules, attendance and session notes

Progress reports and relevant observations

Relevant referral and support-plan information

Sensitive information

Where reasonably necessary to provide safe and appropriate support, we may collect information concerning:

Disabilities and medical conditions

Allergies and health-related support requirements

Mental health and wellbeing

Behaviour support and safety considerations

Other sensitive information relevant to the support requested

We take particular care when collecting sensitive information and obtain consent where required by law.

Funding and payment information

This may include NDIS participant details, funding arrangements, plan management information, invoicing details and payment records.

Website and online information

When you interact with our website, social media advertisements or online forms, we may collect information such as contact details, enquiry responses, IP addresses and website usage information.

3. How We Collect Information

We may collect personal information directly from individuals through:

Website and social media enquiries

Intake forms and service agreements

Telephone calls, emails and text messages

Mentoring sessions and related documentation

Feedback, surveys and other communications

We may also receive relevant information from parents, guardians, support coordinators, plan managers, schools, referring organisations or other authorised parties.

Where practical, we will explain why information is being requested and how it will be used.

4. How We Use Your Information

Generation Youth collects and uses personal information to:

Respond to enquiries and assess suitability for services

Arrange mentoring services and allocate suitable mentors

Understand individual strengths, needs and goals

Provide safe, appropriate and individualised support

Communicate with participants and authorised contacts

Record mentoring activities and participant progress

Manage scheduling, cancellations, invoices and funding

Respond to incidents, complaints and safety concerns

Meet applicable legal, contractual and regulatory obligations

Improve our services and operational processes

We only collect information reasonably necessary for our activities or otherwise permitted by law.

5. Confidentiality and Information Sharing

We understand that young people and families may share sensitive or personal information with Generation Youth.

We do not routinely disclose participant information to unauthorised individuals.

Personal information may be shared where reasonably necessary and legally permitted with:

Generation Youth employees and mentors involved in providing support

Parents, guardians or authorised representatives where appropriate

Support coordinators, plan managers and relevant service providers

Referring organisations, where authorised

Technology and administration providers supporting our operations

Emergency services or relevant authorities when required or authorised by law

For adult participants, including young people aged 18 and over, we generally seek their consent before sharing mentoring information with family members or other third parties, unless another lawful basis permits or requires disclosure.

For participants under 18, information sharing is assessed with consideration of their age, capacity, wishes, safety, applicable legal requirements and the authority of parents or guardians.

There may be circumstances where information must be shared without consent, including where required by law or permitted in connection with serious safety or child protection concerns.

6. How We Store and Protect Information

Generation Youth uses electronic systems to manage enquiries, participant records, scheduling, service delivery and administration.

These may include Halaxy, Jotform, Google Workspace, Monday.com, Xero and other authorised service providers.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access restrictions, account authentication, staff confidentiality obligations and appropriate organisational security practices.

Access to participant information is limited according to operational responsibilities and legitimate business needs.

No electronic storage or transmission method can be guaranteed completely secure.

7. Overseas Storage and Disclosure

Some third-party technology providers used by Generation Youth may store, process or provide access to information outside Australia.

Before publishing this policy, Generation Youth will confirm which service providers involve overseas disclosure, the relevant countries where practicable, and the safeguards applicable to those arrangements.

Where overseas disclosure occurs, we will address our obligations under applicable Australian privacy law.

8. Session Notes and Participant Records

Generation Youth maintains records relating to the services we provide.

These may include mentoring session notes, attendance records, progress towards goals, relevant observations, incidents and communications.

Such records support continuity of care, accountability, participant safety and service quality.

Records are accessible only to authorised individuals and are retained for periods required by applicable law or reasonably necessary for legitimate purposes.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to applicable retention requirements.

9. Privacy of Children and Young People

Protecting the privacy and wellbeing of children and young people is particularly important to Generation Youth.

We aim to collect only the information necessary to understand their needs and deliver safe mentoring services.

We take account of a young person's maturity and ability to make decisions about their information.

We also consider the role and authority of parents, guardians and other authorised representatives.

Young people are encouraged to raise any concerns about how their information is collected, used or shared.

10. Marketing, Website Enquiries and Cookies

When someone submits an enquiry through our website or social media advertising, we may use their information to respond, discuss our services and follow up on their enquiry.

We may use cookies, website analytics and advertising technologies to understand website activity and improve our marketing.

Where we send direct marketing communications, we comply with applicable marketing and privacy requirements and provide an appropriate way to opt out.

We do not sell participant personal information to advertisers.

Third-party platforms may have their own privacy practices, which are described in their respective privacy policies.

11. Accessing and Correcting Your Information

You may contact Generation Youth to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete, outdated or misleading.

Requests can be made by emailing:

admin@generationyouth.com.au

We may need to verify your identity or authority before providing access.

We will respond within a reasonable timeframe and explain if legal restrictions prevent us from providing access or making a requested correction.

12. Privacy Complaints and Concerns

If you have a concern about how Generation Youth has collected, used, stored or shared your personal information, please contact our management team.

Email: admin@generationyouth.com.au

Phone: 0457 681 540

We will review your concern, investigate where appropriate and communicate the outcome within a reasonable timeframe.

If you are dissatisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

13. Retention and Disposal of Information

Generation Youth retains personal information for as long as reasonably necessary to provide services, meet legal and recordkeeping obligations, resolve disputes and support legitimate operational purposes.

Retention periods may vary depending on the nature of the information and applicable requirements.

Once information is no longer required and there is no legal requirement to retain it, we take reasonable steps to securely destroy or de-identify it.

14. Changes to This Privacy Policy

Generation Youth may update this Privacy Policy to reflect changes in legislation, technology, organisational practices or service delivery.

The current version will be made available on our website.

Where changes materially affect how personal information is handled, we will take appropriate steps to inform affected individuals.

15. Contact Generation Youth

For enquiries about this Privacy Policy, access to personal information or privacy-related concerns, contact:

Generation Youth

ABN: 21 600 601 894

Email: admin@generationyouth.com.au

Phone: 0457 681 540

Website: https://www.generationyouth.com.au

Privacy Policy: https://www.generationyouth.com.au/privacy-policy